Legal Documentation

Privacy Policy

Effective Date: February 19, 2026

1 Introduction

Welcome to BizSaathi. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our SaaS platform, and tell you about your privacy rights and how the law protects you.

BizSaathi ("we", "us", or "our") provides global communication and lead management solutions. This policy applies to all users worldwide, ensuring transparency in our data practices.

2 Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

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Identity & Contact Data

Includes first name, last name, username, billing address, email address and telephone numbers.

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Usage & Technical Data

Includes internet protocol (IP) address, login data, browser type and version, and platform usage metrics.

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Communication Data

Content of messages sent through our platform, call logs, and lead interaction history required for service delivery.

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Transaction Data

Details about payments to and from you and other details of products and services you have purchased from us.

3 How We Use Information

  • To register you as a new customer and manage our relationship with you.
  • To process and deliver your orders including managing payments, fees and charges.
  • To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

4 Data Sharing & Partners

We may have to share your personal data with the parties set out below for the purposes set out in table above.

Partner Category Purpose
Telecom Providers To facilitate SMS and Voice call routing globally.
Cloud Infrastructure Hosting, storage, and server redundancy (e.g., AWS, Google Cloud).
Payment Processors Secure handling of subscription billing transactions.

5 Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6 Security Measures

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We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Access controls are strictly enforced on a need-to-know basis.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

7 International Transfers

We share your personal data within the BizSaathi Group. This will involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

8 Your Rights & Choices

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

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Request access

Receive a copy of your personal data.

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Request correction

Correct incomplete or inaccurate data.

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Request erasure

Ask us to delete or remove personal data.

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Object to processing

Stop processing for direct marketing.

9 Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer (DPO).

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Phone

9315897702
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Registered Address

BizSaathi, India