Privacy Policy

Last updated: March 2025

LeadFlow helps teams manage WhatsApp conversations. This policy explains what data we collect, why we collect it, and how we protect it.

Information we collect

• Account details you provide (name, email, workspace name).
• WhatsApp Business metadata required to deliver and receive messages.
• Usage data to improve reliability (performance metrics, error logs).
• Files and media you upload when using the product.

How we use data

• Deliver the service (message delivery, template sync, media uploads).
• Secure accounts and prevent abuse.
• Improve product performance and support troubleshooting.

Data sharing

We do not sell your data. We share it only with trusted processors (e.g., Meta/WhatsApp APIs, storage/CDN vendors) strictly to operate LeadFlow.

Security

Data is encrypted in transit (TLS). Access to production systems is restricted to authorized personnel for operational reasons only.

Retention

We retain data only as long as necessary to provide the service or comply with legal obligations. You can request deletion of your workspace data.

Your rights

Subject to your local laws, you may request access, correction, export, or deletion of your personal data by contacting us.

Contact

Questions? Reach us at hello@codeancy.com.

For deployment details or data requests, include your workspace name and region.